General information.

In compliance with the duty of information contained in Article 10 of the "Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce" this website www.mezquitadetornerias.es (hereinafter, the "Ticket Sales Website") is property of EMPRESA PÚBLICA DE PROMOCIÓN DEL TURISMO Y LA ARTESANÍA DE CASTILLA-LA MANCHA, S.A. (hereinafter, ETURIA CLM), C.I.F. A09977083, with address at Calle Dinamarca, 2, 45005 Toledo.

The ticket sales service is provided by ETURIA CLM through a platform managed by GESTOR DE LA PLATAFORMA SPAIN, S.L, (hereinafter, "Gestor de la Plataforma") with C.I.F. (Fiscal Identification Code). B66045345, with registered office at C/ Venezuela, 103 3º 1ª 08019 -Barcelona and registered in the Mercantile Registry of Barcelona, Volume: 43775 Folio: 1 Page: 437914 Inscription: 1. The service provided by GESTOR DE LA PLATAFORMA is carried out in the name and on behalf of ETURIA CLM.

The access and use of this Web of sale of tickets supposes the knowledge and the acceptance of the general terms and conditions of use of the web www.mezquitadetornerias.es, as well as of the following terms and conditions.

 

2. PURPOSE AND SCOPE OF APPLICATION

These general conditions of use and online ticket sales (the "General Conditions") establish the terms and conditions governing the access and use by the user (the "User") of the Web Page for the online sale of tickets to the Mosque of Tonerias (the "Tickets"), located in Toledo, calle Tornerías, 27, as well as the terms and conditions governing the relationship between ETURIA CLM and the User who makes the online purchase of the aforementioned Tickets.

Prior to the purchase of the Tickets through the Web Page, the User must expressly accept these General Conditions and the Privacy Policy and Cookies Policy by selecting the box provided for this purpose, being treated in accordance with the provisions of these Policies any information or personal data provided by the User when using the Web Page and, in particular, during the process of online sale of Tickets.

By means of this express acceptance, the User declares and guarantees ETURIA CLM:

• That you have read, understand and understand these General Conditions;
• That it has the necessary legal capacity to act, contract and acquire the Tickets through the Web Page, assuming the obligations established herein; and
• That he/she is of legal age.

ETURIA CLM shall not be responsible for verifying the truthfulness or accuracy of the data provided by the User, and shall not assume any liability whatsoever for persons who fail to comply with the obligation to provide true, accurate, truthful and lawful information, being the only ones responsible for all purposes for false or inaccurate data entered during the contracting process, as well as for damages of any kind caused to ETURIA CLM or any third party due to this circumstance.

Consequently, it is the exclusive obligation of the User to carefully read these General Conditions, made available to the User in a clear and easily locatable manner, exempting ETURIA CLM from any liability and/or consequences that may arise from its lack of reading or understanding by the User.

ETURIA CLM and the Platform Manager reserve the right to make, at any time and without prior notice, any modification and/or update of its contents and services, of these General Conditions and, in general, of all the elements that make up the design and configuration of the Web Page.

These modifications and/or adaptations will not affect the General Conditions of the Tickets already purchased, which will be governed, in any case, by those terms and conditions that were in force, duly published and had been expressly accepted by the User at the precise moment of the sale of the Tickets, that is to say, at the time of contracting.

The present General Conditions in force will be permanently accessible on the Web Page, so that the User may consult and review them at any time, as well as download and print them if he/she deems it appropriate.

These General Conditions are available in Spanish and English.

The possible declaration, by a judicial or administrative body, of illegality, nullity, invalidity or unenforceability of one or more conditions of these General Conditions or of part of the same, shall not entail the illegality, nullity, invalidity or unenforceability of the other Conditions or of the remaining sections of the same, which shall remain fully valid in all that may be applicable, provided that the stipulations or part of the same declared illegal, null, invalid or unenforceable are not essential.

 

 

3. TICKET PURCHASE SERVICE

Through the Web Page, ETURIA CLM makes available to the User a service of advance sale of Tickets to access, among others, and depending on the case, to the Mosque of Tornerías, to the temporary exhibitions and/or to the remaining events and activities that ETURIA CLM celebrates, in its case, in the above mentioned Center.

The service of advance sale of Tickets is provided, in general, 24 hours a day, 7 days a week, and 365 days a year. However, ETURIA CLM reserves the right to suspend at any time, temporarily or permanently, without prior notice to the User or third parties, the pre-sale service of all or part of the Tickets on sale for one or more days or part of them.

The User may purchase the following types of Tickets through the Website:

• Individual Tickets: Users who wish to purchase Tickets for a visit to the Tornerías Mosque individually. In this case, each User may purchase a maximum of nine (9) individual Tickets in each purchase. In the event that the User wishes to purchase a number of Tickets greater than nine (9), the Tickets must be purchased in the form (b) Group Tickets. The User may not make successive purchases of individual Tickets in order to obtain a number of Tickets greater than nine (9).
• Group tickets: Users who wish to purchase tickets for a visit to the Tornerías Mosque in groups of a minimum of ten (10) and a maximum of twenty-five (25) people for conventional groups and thirty (30) people for educational groups and cultural associations.
• Free and reduced price tickets: Users who wish to purchase Tickets for a visit to the Mosque of Tornerías and are within the assumptions and / or meet, at the time of purchase of the Tickets and the visit to the Mosque of Tornerías, the specific conditions indicated on the Website for access to discounts or gratuities. ETURIA CLM may (i) deny access to the Mosque of Tornerías; (ii) allow the payment of the outstanding amount up to the price that would have paid for the general admission and/or (iii) any other actions that it may deem appropriate to allow or deny access to the Center to those visitors who, having chosen this type of ticket, do not meet and duly accredit the requirements described to be beneficiaries of the same.

The Tickets available through the Web Page serve to access the Mosque of Tornerías in the specific modalities and/or with the additional services that are offered, in each case, in the Web Page and that the User expressly selects (accessories, complements, audio guides, etc.).

ETURIA CLM reserves the right at all times to make modifications or alterations to the services and accessories included in each of the types of Tickets, as well as to include and/or create new types of Tickets, even on a temporary or transitory basis.

 

 

4. PROCESS OF PURCHASE OF TICKETS BY THE USER

The process of purchasing the Tickets (the "Purchase Process") is a simple and intuitive process, in which the User will only have to follow the steps and indications specified in the Web Page:

• The User must have any electronic device with an Internet connection and, from it, access the "Tickets" section of the Web Page (www.mezquitadetornerias.es).
• Once the User has accessed the ticket sales section of the Website, you must select the date on the calendar on which you want to visit the Mosque of Tornerías. In the event that a particular date is not available for any reason, the user will not be able to select that date, which will be disabled.
• Once the desired date is selected, the Web Page will show the available hours of access, and the User must select the specific time of access to the Mosque of Tornerías. The day and time that will take place the visit to the Mosque of Tornerías to which the Ticket entitles will be those contained therein after successful completion of the entire recruitment process.
• Next, the User must select the type of Ticket that corresponds according to the categories indicated in Condition 3 above, as well as the number of Tickets to be purchased.
• Depending on the number and type of Tickets selected by the User, the Website will indicate the final purchase price of the Tickets.
• The User must then provide the following personal data: (i) first name; (ii) last name; (iii) telephone number; (iv) e-mail address; and (v) country of residence.
• Subsequently, the method of payment with which the User wishes to make the purchase of the Tickets, which may be purchased by credit or debit card, must be selected.
• The prices offered on the Web Page do not necessarily have to be the same as those offered at the physical ticket office of the Mosque of Tornerías and the fact that the Web Page offers a certain offer or price does not imply that these same conditions are offered at the physical ticket office of the Center or vice versa. Special promotions will be duly indicated on the Web Page in case they exist.
• The contract of sale of the Tickets to be signed between the User and ETURIA CLM will be perfected at the time of payment of the price by the User, once the User successfully completes the payment process of the Tickets. If for any reason beyond ETURIA CLM's control (including, but not limited to, technical reasons associated with the User, ETURIA CLM, the Platform Manager or the platform of the corresponding payment entity) the payment process of the Tickets is not completed successfully in its entirety, the purchase of the Tickets will not be considered completed and, therefore, there will be no contractual obligation between the parties -User and ETURIA CLM-, beyond that derived from the processing of personal data and information provided by the User.
• It shall be the sole responsibility of the User to ensure the accuracy, veracity and correctness of the data entered, as well as the selection made for the purchase and sale of the Tickets (type of Tickets, amount, date of visit, schedule, etc.).
• When the User completes the purchase process, he/she will receive an e-mail with the Tickets at the e-mail address provided for this purpose, confirming the purchase of the Tickets and containing the booking reference number and the Tickets purchased. In this e-mail there will be a link in which the User (a) can download the simplified invoice; or (b) insert the data to obtain the nominative invoice. In the case of wanting to receive by ordinary mail the printed invoice on paper, the User must send his request to info@eturiaclm.es.

 

 

5. USE OF TICKETS PURCHASED THROUGH THE WEBSITE

The Tickets purchased in accordance with the provisions of the previous Condition, and that the User receives in his email, will have the same value as if they had been purchased physically at the box office of the Mosque of Tornerías.

The User may:

• print your entries on plain paper, checking that the printing has been correct and that the codes that identify and individualize each entry are legible.
• download to your mobile terminal the .pdf file that the user receives by email and display them at the entrance of the Mosque of Tornerías.
• download the tickets you receive in your email in passbook or wallet format.

Tickets will have a unique locator and can only be used once. ETURIA CLM will not accept any Tickets purchased through a reseller.

ETURIA CLM reserves the right to require visitors to the Tornerías Mosque who have purchased their Tickets through the Website, to show at the entrance of the Center, among others, (i) their national identity card; or (ii) passport in order to verify their identity.

In line with what is indicated in Condition 3-c above, ETURIA CLM may also require the User who has purchased a free or reduced price ticket to prove such circumstances.

 

 

6. NON-TRANSFERABLE USE. PROHIBITION OF RESALE OF TICKETS

The purchase of Tickets through the Web Page for purposes other than those expressly contemplated in the General Conditions is not permitted.

The User may not resell the Tickets in exchange for a price or carry out any onerous legal act of transfer of the use of the Ticket or its ownership in favor of third parties. Only official distributors expressly authorized by ETURIA CLM may make the Tickets previously purchased available to third parties, and always in strict compliance, and in any case, with the conditions previously agreed with ETURIA CLM.

ETURIA CLM may prevent access to the Mosque of Tornerías to the holder or owner of the Ticket that has been the object of resale or any onerous transfer, reserving the right to claim from the User the direct and indirect damages suffered as a result of the resale of the Ticket or the onerous transfer of its use or ownership, as well as to initiate the necessary judicial or extrajudicial actions.

The purchase of a Tornerías Mosque Ticket does not entitle the User to make any use of it for advertising, promotional or marketing purposes (including contests, promotions, gifts or sweepstakes) through any media, including social networks, unless prior and express consent issued by ETURIA CLM.

 

 

7. RETURN AND EXCHANGE POLICY

As a general rule, once the Tickets have been purchased by the User, ETURIA CLM will not admit changes, cancellations or refunds of such Tickets.

In this sense, Users who are consumers may not exercise the right of withdrawal provided for in the Royal Legislative Decree 1/2007 of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users, since the Tickets have the character of an entertainment service with a scheduled date and time.

As an exception to the above general rule, the User may only request an exchange or refund of the Tickets due to any incident: only (i) when, for any reason, it is not possible to open the Tornerías Mosque; or (ii) in cases in which, as a result of the celebration of any act or event in the Tornerías Mosque, ETURIA CLM totally or partially closes said Center.

In the event of any of these circumstances, the User may request:

1. the change of the Tickets indicating a date and time for the new ones (provided that there is available capacity), which will have the same characteristics, modalities and services as the original ones; or, alternatively
2. the return of the Tickets.

The request for exchange or refund must be processed at least three (3) days prior to the date on which the visit to the Mosque of Tornerías was scheduled according to the original ticket, by sending an email to the address info@mezquitadetornerias.es, stating the user the locator of the ticket. No changes or refunds will be made after the day of the visit.

The exchange or return will not involve any charge to the User.

If the reason for requesting an exchange or refund is due to the impossibility of accessing all of the facilities of the Mosque of Tornerías, being part of them not accessible to the public, in the case of the User opting for a refund, the corresponding refund will only refer to the proportional amount of the services or accesses affected on the Ticket. The refund of the purchase price of the Tickets will be made through the same method used at the time of payment. The deadline for the management of the refund will be a maximum of twenty (20) days from the request. In the case of having made the purchase by credit or debit card, the refund period will depend on the bank of each User. The refund will only include the price of the Tickets paid by the User.

ETURIA CLM will not manage and/or authorize changes or refunds of Tickets purchased through intermediaries or non-official distributors, which must be processed with these third parties and in accordance with their own conditions.

 

 

8. INCIDENTS WITH THE TICKETING SERVICE

Any incident related to the use and operation of the Web Page should be reported to the following e-mail address: info@mezquitadetornerias.es.

 

9. Compra de plazas en los talleres realizados en la mezquita de Tornerías

Una vez adquirido un taller, únicamente se admitirán devoluciones en los siguientes casos:

1. Cancelación por parte de la organización, ya sea por no alcanzarse el número mínimo de participantes exigido para la realización del taller, o por causas de fuerza mayor imputables al centro.
2. Modificación sustancial de la actividad (fecha, horario o contenido) que imposibilite la asistencia del participante, siempre que esta modificación no sea aceptada expresamente por el mismo.

En los supuestos anteriores, el reembolso se efectuará de forma íntegra a través del mismo medio de pago utilizado.

La decisión de cancelar un taller por falta de inscripciones se tomará con una antelación mínima de 7 a 3 días naturales respecto a la fecha prevista de celebración.

Fuera de los supuestos anteriormente recogidos, no se admitirán devoluciones ni cambios de fecha una vez formalizada la inscripción.

10. CONDICIONES DE ACCESO

The Platform Manager, in order to guarantee the rights of the User and the best operation of the Web Page for ticket sales, may at any time:

1. To supervise at all times the Ticket sales service, respecting the privacy and intimacy of the User.
2. Temporarily interrupt the service, without prior notice and at any time, for technological or legal reasons, or of any other nature.
3. Block access or use of the service to any User who has misused the service or about whom there is suspicion of fraudulent use of the service or means of payment.

 

 

11. RESPONSABILIDAD

ETURIA CLM shall not be liable for damages of any nature that may be caused by causes beyond its control. By way of example, ETURIA CLM shall not be liable for: lack of availability of the Web Page or of the payment systems agreed with the financial entities, errors in said payment systems, the transmission of viruses or malicious or harmful programs caused by third party attacks.

ETURIA CLM shall not be liable for damages of any nature that may occur to the User due to the lack of availability or continuity in the operation of the service.

The User uses the Web Page at his/her own risk. By accessing the Web Page, the User undertakes to use it in accordance with the law and these General Conditions, morality, generally accepted good customs and public order, being liable to ETURIA CLM and/or to any third party for any damages that may be caused as a consequence of the non-compliance with these obligations. Consequently, ETURIA CLM is not responsible for the use that the User makes of the content of the Web Page and that may imply a violation of any type of regulation, whether national or international.

ETURIA CLM is not responsible for any loss or theft of the Tickets. The User must keep his Tickets safe until the day of the visit, and must assume full responsibility in the event that his Ticket is presented in duplicate, photocopied or forged, losing all the rights that this gives him to access the Mosque of Tornerías. Only the first Ticket that is presented and whose code is validated will be valid. Any ticket with the same code, regardless of who presents it later, will be totally invalid.

During the visit to the Tornerías Mosque, visitors must scrupulously follow all the established rules of conduct, indications and safety instructions given by ETURIA CLM and/or all those that are applicable, following the appropriate diligence and precautionary measures. In this sense, ETURIA CLM shall in no case be liable for any damage, harm, cost or expense suffered by visitors or third parties as a result of a breach of such rules, indications or instructions, or, in general, of a negligent action or omission on their part or on the part of any third party external to ETURIA CLM.

ETURIA CLM will in no case be responsible for the loss or theft of personal belongings of visitors during their visit to the Mosque of Tornerías by actions or omissions of third parties not attributable to ETURIA CLM.

Visitors are solely responsible and liable to ETURIA CLM and third parties for any damage, damage or injury caused to the Mosque of Tornerías, any of its elements, works of art, and / or third parties during visits, without any limitation.

 

 

12. PROPIEDAD INDUSTRIAL E INTELECTUAL

All industrial and intellectual property rights over the materials or contents of the Web Page correspond to ETURIA CLM or to those who have granted ETURIA CLM a license for its use.

The use, reproduction, transmission, transformation, disclosure, publication, processing, distribution, public communication or exploitation of the Web Page, its elements and contents, in any form, by the User is prohibited, except for those uses strictly necessary for the use of the services offered through the Web Page, including the acquisition of Tickets, or those legally permitted.

 

 

13. USOS NO PERMITIDOS DE LA PÁGINA WEB

The User undertakes not to misuse the Web Page, as well as not to use it, or distribute information through it, for the following purposes: to carry out activities contrary to any law in force, to these General Conditions, to morality, to good customs or to the established public order, with illicit, prohibited or harmful purposes to the rights and interests of ETURIA CLM, of the Mosque of Tornerías or of third parties; to use the Web Page or a part of it in other private or commercial websites, as well as to make commercial use of it, or to establish links or URL to the Web Page or to its contents; alter, copy, modify, reverse engineer, license, imitate or sell the Web Page or its contents; transmit a virus or other malicious component that impairs, limits or damages the Web Page or any connected network, or interferes with the use and enjoyment of the Web Page by any other User; disseminate, extract, reuse, forward or use in any way, in whole or in part, in any medium or support, any of the data or contents of the Portal belonging to ETURIA CLM without its prior written consent.

Likewise, the User agrees not to use the name, image and any type of distinctive sign of the Web Page, ETURIA CLM or the Mosque of Tornerías (such as trademarks, trade names, logos, etc.) for any purpose.

 

 

14. ACONTECIMIENTOS FUERA DEL CONTROL DE ETURIA CLM

ETURIA CLM shall not be liable for any failure or delay in the performance of any of the obligations assumed, when the same is due to events beyond its reasonable control ("Force Majeure Cause").

Causes of Force Majeure shall include any act, event, failure to exercise, omission or accident beyond the reasonable control of ETURIA CLM.

It shall be understood that the obligations shall be suspended during the period in which the Cause of Force Majeure continues, and ETURIA CLM shall have an extension in the term to comply with such obligations for a period of time equal to the duration of the Cause of Force Majeure.

ETURIA CLM declares that it will use all reasonable means to put an end to the Force Majeure Cause or to find, as soon as possible, a solution that allows ETURIA CLM to fulfill its obligations despite the Force Majeure Cause.

 

 

15. PROTECCIÓN DE DATOS DE CARÁCTER PERSONAL

 

Responsible for the treatment

PUBLIC COMPANY FOR THE PROMOTION OF TOURISM AND HANDICRAFTS OF CASTILLA-LA MANCHA, S.A. (ETURIA CLM)

VAT NUMBER: A09977083

Address: C/ Dinamarca, 2, 45005, Toledo, Spain.

E-mail: info@eturiaclm.es

 

Purpose of Processing

- To process the purchase of tickets.

- To be able to contact you in case there is any incident with your tickets or with the availability of the Center.

- If you have accepted, to send you commercial communications.

 

Conservation periods

The data will be kept as long as they are necessary for the achievement of the purposes for which they were collected or, where appropriate, in the period established by law.

 

Legitimation

Execution of the pre-contractual and contractual relationship.

 

Addressees

There are no assignments, except those necessary (payment gateways, banks, etc.).

 

Rights of interested parties

Applicants as interested parties are entitled to:

- Know if your personal data is being processed.

- Access to your personal data.

- Rectify your personal data, provided they are inaccurate or incomplete.

- Delete your personal data, when it is understood that the reason for which it was available has disappeared, when consent has been revoked, etc.

- Oppose the processing of your data, under certain circumstances and for reasons related to your particular situation.

- Request data portability.

- Withdrawal of consents given.

In addition to all of the above, interested parties may complain to the Spanish Data Protection Agency when they consider that their rights have been violated or their exercise of data protection rights has not been satisfied. You can find the contact details of the same through its website: www.aepd.es

 

Others

In case of providing data of third parties, you must inform them of what is collected here and ask for their express consent to communicate their data. The proof of consent will be available to ETURIA CLM.

 

 

16. LEGISLACIÓN APLICABLE Y JURISDICCIÓN COMPETENTE

These General Conditions shall be governed by Spanish law. Any dispute that may arise from the purchase of Tickets, or for any other reason arising from the application and/or interpretation of these General Conditions, shall be expressly submitted to the Courts and Tribunals of the city of Toledo, with express waiver of any other jurisdiction that may correspond, except in those cases in which the contrary is legally established.

For any complaint, the User may contact ETURIA CLM by sending an e-mail to info@eturiaclm.es.

Likewise, if the User so wishes, he/she may send his/her complaint to the "Dispute Resolution Platform" developed by the European Commission, through the following link: http://ec.europa.eu/consumers/odr/.